Thank you for your interest in acupuncture and what it can do for you. You may have a lot of questions – so please check out the frequently asked questions section, and if you still haven’t found the answer you’re looking for, please feel free to contact us.
Once you’ve decided acupuncture is right for you, go to our contact page to send us an email or click below to schedule. We’d love to see you!
Read below to learn what to expect during your first treatment and guidelines to help you prepare for your visit to the office.
For more about insurance coverage, our cancellation policy and your financial responsibility please click “read more” below.
Insurance Coverage Every insurance policy is different. Whether acupuncture is covered by YOUR plan depends on your policy specifics – there are many insurance companies and even more policies out there, we cannot keep track of the ever changing coverage each one may or may not provide. The easiest way to know if acupuncture will be covered under your policy is to call member services and ask. Questions to ask when you have member services on the phone: Does my plan cover acupuncture? If so, how many visits per year, or is there a monetary limit to benefits provided? What is my in-network versus out-of-network coverage? Does my deductible apply to this service? What is my co-pay and/or co-insurance? Our clinic cannot guarantee your benefits, this is between you and your insurance company – we will do the best we can to explain our understanding of them to you, but cannot be held responsible for any denial of coverage.
Our clinic is proud to be a provider with Oregon’s Health Co-op (OHCOOP) and we are considered “in-network” for anyone with a policy through them. For all other insurance companies we are currently considered an “out-of-network” provider. Many plans have benefits that include out of network acupuncture, just call and ask member services if out of network acupuncture is a covered service – if this is the case, we will be happy to bill them on your behalf. Please note that out of network services sometimes have different deductibles, co-pays and co-insurances than in-network services.
We accept Personal Injury Protection (PIP) insurance in the state of Oregon. If you have been in a motor vehicle accident and have already opened a claim, you can schedule acupuncture treatment without a referral. We will need your claim number and adjustor’s contact information.
We also accept a limited number of Workman’s Compensation cases in the state of Oregon – you will need to have a referral from your treating physician in order for this service to be covered.
Cancellation Policy We request 48 hours’ notice for all rescheduled appointments and cancellations; due to the nature and size of our business we REQUIRE 24 hours’ notice in order to not accrue a cancellation fee. While we understand that situations come up and emergencies happen, we do not double-book the schedule and late cancellations and missed appointments greatly impact our business. You may cancel or change your appointment up to 24 hours in advance of your treatment via our online booking feature. For changes or cancellations less than 24 hours in advance, you will be charged a forfeiture fee of $75 for any acupuncture appointment and $20 for any target treatment session; if you fail to show up for your initial appointment (two hours) you will be charged $150.
Late cancellations and missed appointments are NOT billable to your insurance regardless of your benefit coverage – you are required to place a credit card on file and are personally responsible for paying this fee. Also please note that treatment time is not extended for late arrivals. Our full cancellation policy is here.
Financial Responsibility We appreciate the confidence you have shown in choosing us to provide for your acupuncture needs. The service you have elected to participate in implies a financial responsibility on your part. This responsibility obligates you to ensure payment in full of your fees. As a courtesy, we will bill your insurance carrier on your behalf. However, you are ultimately responsible for the payment of your bill.
You are responsible for payment of any co-payment at the time of service and on receipt of a bill for any deductible and/or coinsurance as determined by your contract with your insurance carrier. Many insurance companies have additional stipulations that may affect your coverage. You are responsible for any amount not covered by your insurer. If your insurance carrier denies any part of your claim, or if you and your provider elect to continue therapy past your approved period, you will be responsible for your account balance in full.
In order to maximize your treatment time please download, print and fill out the forms below prior to your appointment time – and remember to bring them with you!Download new patient form